Refunds Policy

Return Policy of LaLuz Shop

At LaLuz Shop, we want to ensure that you are completely satisfied with your purchase. If for any reason you need to return a product, we have designed a clear and simple return policy.

1. Return Timeframe

• Returns must be requested within 14 calendar days of receiving the product.
• Products purchased during special promotions may be subject to specific return conditions, which will be specified at the time of purchase.

2. Product Conditions

To be eligible for a return, the product must meet the following conditions:

• Be in its original condition, without signs of use.
• Retain the original packaging and all attached tags.
• Include all accessories or components supplied at the time of purchase.

3. Return Procedure

1. Contact: Send us an email at info@laluz.ch with the subject “Return Request” and include:
   
   • Order number.
   • Reason for the return.
   • Photos of the product, if necessary.
2. Authorization: Our team will review your request, and if approved, you will receive an email with instructions on how to proceed with the return.
3. Product Shipment:
   
   • Products must be sent to the address specified in the return confirmation email.
   • The customer is responsible for shipping costs, unless the return is due to an error by LaLuz Shop or a defective product.
4. Reception and Review:
   
   • Once the product is received, we will inspect it to ensure it meets the return conditions.

4. Refunds

• If your return is approved, we will process the refund within 7-10 business days after confirmation.
• Refunds will be made using the original payment method.
• Initial shipping costs are non-refundable, except in cases of error or product defect.

5. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns of:

• Personal care or cosmetic products.
• Clearance or final sale items.

6. Warranty for Defective Products

If you receive a damaged or defective product:

• Contact us within 7 calendar days of receiving the order.
• Attach clear photos of the product and a description of the issue.
• If the defect is confirmed, we will cover return shipping costs and offer a replacement or full refund.

7. Contact

For any questions or inquiries related to returns, you can contact us at:

• Email: info@laluz.ch
• Phone: +41 796 265 296

At LaLuz Shop, we value your trust and strive to ensure a positive shopping experience.