Data Protection Policy

Data Protection Policy for LaLuz Shop

1. Introduction

(a) General Information

LaLuz.ch (the “Site”) is owned and operated by LaLuz GmbH. As a company committed to privacy, we understand the importance of protecting the confidentiality and security of personal data provided by users of the site.

We will only use personal data in accordance with this Data Protection Policy and applicable laws in Switzerland and the European Union, where applicable. In case of a discrepancy between this policy and applicable law, the relevant legal framework will prevail.

(b) Contact

Our contact details are:

Email: info@laluz.ch
Phone: +41 763 105 209
Postal Address: Höheweg 12, CH-3800 Interlaken, Switzerland.
Email for privacy inquiries: info@laluz.ch

2. Basis for Data Collection

This policy outlines LaLuz GmbH’s guidelines for collecting and using personal data while using the Site. The terms “Personal Data” and “Special Category Personal Data” are defined in section 9 of this policy.

(a) Contractual Services

When you create an account on our Site, we need to collect and use your personal data to:

Formalize our agreement with you.
Provide you with the services available through our Site.

(b) Legitimate Business Interests

We may collect and use your personal data if we believe that:

You will not be negatively affected by this collection and use.
This use aligns with what you would reasonably expect.
It is necessary to fulfill LaLuz GmbH’s legitimate interests.

(c) Legal Compliance

In some situations, we will process your personal data to comply with applicable laws or court orders.

(d) Your Consent

By accessing and using the Site, you agree to the collection and use of your personal data under the terms of this policy. You may withdraw your consent at any time by ceasing to use the Site and requesting the deletion of your account.

3. Anonymity

Due to the nature of the services offered, it is necessary for us to collect identifiable data to communicate with you effectively. The information collected will always be truthful and accurate.

4. Data Collection

(a) General Users

When you visit our Site, our servers automatically record statistical information, such as:

Type of browser used.
Referring URL.
IP address.
Pages visited.
Date and time of visits.

This information is not personally identifiable and remains anonymous unless you register or log in.

(b) Registered Users

When registering, we collect identifiable information directly from you, including:

Full name.
Email address.
Residential address.
Phone number.
Billing and credit card details (if applicable).

We may also collect special category data if necessary to meet legal obligations.

(c) Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on the Site. You can disable cookies in your browser, but this may affect some Site functionalities.

5. Purpose of Using Personal Data

We collect personal data for the following purposes:

To provide you with the requested services.
To improve our Site and user experience.
To comply with our legal obligations.
To promote relevant products and services to you.

6. Security of Personal Data

We implement best practices to protect your personal data from unauthorized access, alteration, and disclosure.

In case of a severe data breach that could affect your rights, we will notify you as soon as possible.

7. User Rights

You have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the deletion of your personal data.
Restrict the processing of your personal data.
Request the portability of your data.

You can exercise these rights by contacting us using the details provided in section 1(b).

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Definitions

Personal Data: Any information that can identify a person.
Special Category Data: Sensitive data, such as ethnic origin, political opinions, or health information.

10. Contact for Questions or Complaints

If you have any questions or wish to file a complaint about this policy, you can contact us at info@laluz.ch. You may also file a complaint with the appropriate data protection authority in Switzerland.